Convert phone inquiries into patients with our marketing-based staff training
Stop letting new patient inquiries – and many thousands of dollars in lost revenue – slip through your fingers.
As studies show, 90% of practices and healthcare organizations fail when answering the phone, particularly when it comes to advertising generated inquiries. Let us work one-on-one to turn your staff’s sales effectiveness around.
Moris Group Healthcare Success Team will work with you in advance of our visit to confirm an agenda, but it may include:
- How to convert 90%+ of new inquiries into first visits, and then to new patients
- How to create a script/ outline which delivers results
- How to overcome price questions and objections
- How to handle questions about insurance
- How to track the source of the call
- How to get staff on board with your entire marketing program
- How to convert phone inquires to first appointments
- How to greet patients once they come in
- If appropriate, how to convert patients to their treatment plan (sales training)
- How to help staff prioritize their many competing tasks
- How to follow up after the first visit
- How to process inquiries with competing tasks in mind
- How to recruit, hire, compensate and train for the job
For information on our real-world staff training programs, call 866-768-1619